You may return or exchange any item(s) provided it meets the following criteria:
1.) You are returning or exchanging the item(s) within 30 days of the receipt of item(s).
2.) The item(s) are unworn and have the original packaging such as the original shoe box and the tags are still attached to all apparel items.
3.) You have the original invoice that was provided with the shipment.
4.) It is not a personal item such as a bathing suit, intimates or jewelry.
You may return or exchange any item(s) purchased on the CITYGEAR.com site to CITY GEAR.com only. You cannot return purchases made on CITYGEAR.com to any City Gear location.
To return or exchange any item(s) to CITY GEAR.com, please contact us at custservice@CityGear.com or call 901-762-7850 and we will arrange a return label to be sent to you via email. All returns that use our prepaid FedEx shipping label will be charged $6.95 return fee for use of the label. This fee will be deducted from your refund. If you choose to exchange your item, you will not be charged for the use of the label. All item(s) must be placed in a proper box such as the original shipping box or equivalent. Please do not put a label directly on the shoe box or it cannot be accepted. Make sure to cover any old labels with the new one or you can simply use a black magic marker to cover the old labels. Once you have received your label and your package is ready for return.
Please include your original invoice provided with your original shipment inside the return box for easy processing.
If you choose to use your own shipping service we recommend that you use a service that has insurance and shipment tracking in case your package gets lost. We are not responsible for return shipments sent back to us using your preferred shipping method.
Our return address is:
4841 Summer Ave
Memphis, TN 38122
Depending on your location it can take anywhere from 1-5 business days for us to receive your return shipment. Once it is received, inspected and verified that it meets the return policy requirements, your refund will automatically be applied to your original form of payment within 7 business days. Please note that depending on your credit card company, it can take an additional 2-10 business days until the credit is reflected within your account.
If you have a defective item that you would like to return or exchange please contact customer service prior to returning any damaged or defective item(s) so we can be aware of the issue. Worn items that are sent back as defective need to be inspected by our returns department. In the event that the items(s) are deemed defective we will gladly give you an exchange for another item. If the item is judged not be defective we will ship the item(s) back to you at your cost. New, unworn items that are deemed to be defective are eligible for an exchange or a refund. Contact us at custservice@CityGear.com or call 901-762-7850 and we will be happy to assist you.
Please allow 2-4 business days for processing before your order ships. Once your order has left our warehouse located in Memphis,TN you will receive an email containing tracking information for your order. If for any reason your order is split into multiple shipments you will not be charged any additional shipping fees. If you have any questions in regards to a shipment that is pending or en route to you, please contact us at custservice@CityGear.com or call 901-762-7850 and we will be happy to assist you.
Most items on CityGear.com ship free with an order total of at least $99. Select launch shoes, including signature and limited release shoes are exempt from free shipping. Look for the "Eligible for free shipping"message on products to know for sure that they can be shipped free.
Clearance items will always ship free, regardless of your order total with the coupon code CLEARANCE. This coupon code is case sensitive
If your order contains both products that can be shipped free and those that cannot, you will only be charged shipping on the item that cannot be shipped free.Note: Free Shipping only applies to the FedEx Home Delivery Shipping Option ×