Customer Service

city gear customer service

Customer Service Hours

City Gear Customer Service hours are 7 a.m. to 5 p.m. CT (5 a.m. to 3 p.m. PST). Customer Service representatives can be reached via email at and via phone at 901-762-7850. 


City Gear is not responsible for delays in shipping due to carrier or inclement weather. 

City Gear Sales and Use Tax Policy Statement

CITY GEAR RECOGNIZES that sales tax is a very important source of funding for most state and local governments. We have prepared this Sales Tax Policy to explain to you when and why we collect sales tax on your purchases. IMPORTANT NOTICE: Your purchase is NOT exempt from tax merely because City Gear has elected not to collect the tax from you at the time of your purchase. Unless you live in Alaska, Delaware, Montana, New Hampshire. or Oregon, your state most likely requires purchasers to report all purchases that are not taxed and pay tax on those purchases. The tax may be reported and paid on your individual income tax return or by filing a consumer use tax return. For more information, please visit your state's department of revenue website. CITY GEAR COLLECTS SALES TAX in states where we have physical presence (or nexus), including Alabama, Arkansas, Florida, Georgia, Indiana, Kansas, Kentucky, Louisiana, Missouri, Mississippi, Ohio, Tennessee and Texas. City Gear also collect sales tax in Streamlined Sales and Use Tax States, including Arkansas, Georgia, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Nebraska, Nevada, New Jersey, North Carolina, North Dakota, Ohio, Oklahoma, Rhode Island, South Dakota, Tennessee, Utah, Vermont, Washington, West Virginia, Wisconsin and Wyoming. CITY GEAR DOES NOT COLLECT SALES TAX in any states NOT listed above because City Gear is not required to collect sales or use tax in these states. FOR OUR TAX EXEMPT CUSTOMERS: CITY GEAR DOES NOT COLLECT SALES TAX if we have your exemption certificate on file, or you are shipping your order to a state that does not collect state or local sales or use tax.

Item Availability


When a product on our website is no longer available, either the product will no longer be visible on site, or an “Out Of Stock” notification will appear on the product detail page. Occasionally, due to inventory fluctuation, products that appear as available when an order is placed may, in fact, be out of stock. In the event of this error, our Customer Service team will notify you as quickly as possible that the order cannot be fulfilled. The out of stock product will be cancelled from your order and you will not be charged for the product.