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We currently accept all major credit cards including Visa, Mastercard, American Express, and Discover. City Gear also accepts transactions submitted through Paypal. City Gear does not currently accept Apply Pay or Google Pay.
No, we do not process orders over the phone, but if you require assistance with your order, you may call customer support at 901-762-7850.
If your order has yet to ship, you may contact us by phone at 901-762-7850 or by email at firstname.lastname@example.org. Please have your order number ready. If the order has already shipped, you may return your products once they arrive.
Please allow 2-4 business days for processing before your order ships. Once your order is shipped, it will take as long as stated in your selected delivery method.
Once your order has left our warehouse located in Memphis,TN you will receive an email containing tracking information for your order. If the tracking number does not work, it may be too soon for the shipment information to have been updated, so please wait a day before checking again. If you did not receive a tracking number, email email@example.com with your name and order number and we will send it to you.
Orders that are placed before 3PM have a greater chance at recieving same day processing and shipment, however, the customer should typically allow 2-4 business days for processing before the order ships. Once your order has shipped it will take as long as stated in your selected delivery method. Delivery options will be shown in the checkout screen and users may select one of the following:
In order for any shipment to arrive before the Christmas holiday, be sure to place your order prior to the dates listed below to ensure your package arrives by December 24th.
You may return or exchange any item(s) provided it meets the following criteria:
No, you may return or exchange any item(s) purchased on the CITYGEAR.com site to CITY GEAR.com only. You cannot return purchases made on CITYGEAR.com to any City Gear location.
To return or exchange any item(s) to CITY GEAR.com, please contact us at firstname.lastname@example.org or call 901-762-7850 and we will arrange a return label to be sent to you via email. All returns that use our prepaid label will be charged a return fee for use of the label. This fee will be deducted from your refund. If you choose to exchange your item, you will not be charged for the use of the label. All item(s) must be placed in a proper box such as the original shipping box or equivalent. Please do not put a label directly on the shoe box or it cannot be accepted. Make sure to cover any old labels with the new one or you can simply use a black magic marker to cover the old labels. Once you have received your label and your package is ready for return. Please include your original invoice provided with your original shipment inside the return box for easy processing.
Can I use a different shipping method for returns?
Yes, but if you choose to use your own shipping service we recommend that you use a service that has insurance and shipment tracking in case your package gets lost. We are not responsible for return shipments sent back to us using your preferred shipping method.Our return address is: CITYGEAR.com Returns 4289 Concord Road, Memphis TN, 38118
When a product on our website is no longer available, either the product will no longer be visible on site, or an “Out Of Stock” notification will appear on the product detail page. Occasionally, due to inventory fluctuation, products that appear as available when an order is placed may, in fact, be out of stock. In the event of this error, our Customer Service team will notify you as quickly as possible that the order cannot be fulfilled. The out of stock product will be cancelled from your order and you will not be charged for the product.
If you need to cancel an order after completing checkout, you will need to call our customer service number at (901)-762-7850 and speak with one of our representatives. Customer service hours are from 7AM until 5PM Central Time (or 5AM to 3PM Pacific Standard Time). You may leave a voicemail if you call outside of our standard business hours.
Look at the sizing charts on this page to get an idea of what size clothing will fit you best
Yes, we have a strong relationship and history with Nike and Jordan and only sell legitimate shoes.
The merchandise and prices available on our website do not reflect the merchandise and prices available in our stores. Our stores will not match prices with our online store. Currently, we do not have access to store inventory lists or price lists at this website. Please contact your local City Gear store manager for more information and availability (Click here for a list of City Gear Stores)
Reward points are earned through spending money on CityGear.com. For each dollar you spend, you earn 1 point.
Reward points can be used to complete or help pay for an order. You'll be able to apply any available reward points during checkout at the "Payment" section by checking the box next to "Use My Reward Points." Each reward point is worth 2 cents, and you can redeem a minimum of 100 points at a time.
To check how many reward points you have, click on "Account" at the top of the page. Once on the "Account" page, click "Reward Points" in the left sidebar.
Your reward point balance will update immediatly after a completed checkout. You can check your newly updated balance on your account page.
Gift cards are redeemable in City Gear stores only.
How can I check my gift card balance?
Click on the "Gift Card Balance" link at the bottom of each page under "Support" or click here. Note that gift cards are only redeemable in City Gear stores and not on CityGear.com.
Discounts cannot be applied to any new launch shoes,however, the use of user-accured reward points on the purchase is permitted.
There are no regular discounts available for certain classic silhouettes. Some of which include: Adidias Superstars, Converse Chuck Taylor, tonal white Air Force 1s, etc.
Discounts are stackable in most instances but are always subject to change. Users can gain access to a variety of discount options for their purchase by registering for an account with citygear.com
City Gear does not currently offer military discounts in store or online.
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